Director of Salesforce Technical Support at Center for Internet Security in Remote
The Salesforce Technical Support Director provides enterprise-wide support, and manages the development and direction of the company's use of the Salesforce Customer Relationship Management (CRM) platform. This person manages a highly complex and customized Salesforce ecosystem and integrated applications. The Salesforce Director is responsible for establishing the technical vision and providing solutions and oversight to solve complex technical and business challenges. What You'll Do Manage a staff of Salesforce Administrators to ensure the timely and accurate implementation of changes based on user needs Collaborate with multiple stakeholders, cross-departmental teams, and senior leadership to enhance Salesforce, integrations, security and governance Develop, test, document, and deploy high quality business and technical solutions on Salesforce using Agile processes, principles, and techniques Develop product lifecycle roadmap for present and future state system improvements and manage budget and assets related to the Salesforce ecosystem Design, plan, and manage CIS custom applications and 3rd party integrations with Salesforce Serve as subject matter expert and main point of contact on Salesforce projects and best practices Develop and provide strategic consulting and training on best practices and the use of applications and integrations to internal teams Manage Salesforce Service Desk ticket queue Other tasks and responsibilities as assigned What You'll Need Bachelor's Degree in Information Technology, Computer Science or related field 8
years of experience providing administration services in a complex Salesforce environment 5
years of managing a team of Salesforce administrators Comfortability in a stakeholder facing role and able to interact with all levels of organization - from end users to C-Suite Expert level proficiency with Salesforce administration, engineering, workflow building and reporting, including Salesforce Object Query Language (SOQL), Triggers, process builder, validation rules, permissions and dashboards Experience configuring complex Configure, Price, Quote (CPQ) applications for multiple product lines and business areas Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities Must be authorized to work in the United States It's a Plus if You Have:
Experience in a technology company a plus Operational Support experience; Clear understanding of end-to-end business processes supported by Salesforce.Service Cloud experience Additional years of relevant experience or a combination of an Associate's degree or equivalent and relevant experience may be substituted for the Bachelor's degree. At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission:
to make the connected world a safer place.
Salary Range:
$100K -- $150K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
years of experience providing administration services in a complex Salesforce environment 5
years of managing a team of Salesforce administrators Comfortability in a stakeholder facing role and able to interact with all levels of organization - from end users to C-Suite Expert level proficiency with Salesforce administration, engineering, workflow building and reporting, including Salesforce Object Query Language (SOQL), Triggers, process builder, validation rules, permissions and dashboards Experience configuring complex Configure, Price, Quote (CPQ) applications for multiple product lines and business areas Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities Must be authorized to work in the United States It's a Plus if You Have:
Experience in a technology company a plus Operational Support experience; Clear understanding of end-to-end business processes supported by Salesforce.Service Cloud experience Additional years of relevant experience or a combination of an Associate's degree or equivalent and relevant experience may be substituted for the Bachelor's degree. At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission:
to make the connected world a safer place.
Salary Range:
$100K -- $150K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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